Role: Social & Account Director

Team: Primarily Campari Account Team (Wray & Nephew, Magnum Tonic Wine) & Wider Social First Client Accounts

Reporting To: Business Director

Reports: Culture Executive

Type: Full Time - permanent

Location: Flexible with 2 days in office in London

Salary: £52-57k DOE

ABOUT WARM STREET

Warm Street has been built by a team of music heads who have a love for music and the cultures surrounding it. It’s a mad thing when you get to do what you love everyday, make a difference and support the scenes you care about. We originally formed from businesses built within youth and music culture. Our past experience helped us become consultants, building brand identity and cultural sincerity. We’re best known for our work with the likes of Red Bull Music Academy, Wray & Nephew, Magnum, Ballantine’s and adidas. We are a social-first agency helping brands share their love for music.

THE ROLE

The Social & Account Director is responsible for keeping the culture team and social media projects on track. Account and project management through every phase of a project’s life cycle - from set up through delivery to wrap up - alongside coordination of the team, client and external stakeholders (freelancers, suppliers, talent, partners etc) to deliver all content and channel output on time and to budget.

WHAT WE ARE LOOKING FOR

We’re looking for a social first Account Director with experience of delivering social media campaigns across multiple clients for brands activating in the music space. You’ll be quick on your feet, know how to get people and projects organised, know loads about music, know loads about social media and know what consumers care about. We believe we can help our clients make a positive impact on communities and culture-at-large and we’re looking for candidates driven by the same passion.

DAY-TO-DAY RESPONSIBILITIES

● Client communications lead: directly manage flow of project information and manage all approval processes.

● Team communications lead: ensuring everyone in the account teams have visibility of project progress and next steps.

● Build project plans and timelines to meet campaign briefs.

● Booking in weekly resource and managing team time.

● Leading on all client communications, and working closely with the Business Director where needed.

● Coordinate design and production of campaign assets, photography and moving images.

● Oversee the responsibility for content calendar: planning and publishing of all campaign content.

● Oversee real-time activity and conversation on brand’s social accounts. Ensure account teams are proactively and reactively managing to drive engagement (ie. answering DMs) - and flagging anything that requires immediate attention.

● Manage up to the Business Director (ultimate responsibility for team and account delivery) ensuring they have ongoing awareness of the status of each phase of the project.

● Support Business Director on strategic and creative decision making.

● Collaborate closely with the Community Manager on planning and execution of campaigns.

● Manage paid media planning and activation alongside Digital Media Specialists.

● Line management of Community Manager & Culture Exec.

● Collaborate with teams working on projects across client accounts to ensure content is connected through each touchpoint

● Supplier management: briefing and ensuring delivery of all contracted work.

● Talent and partner management: liaison on contracted deliverables.

● Proactively present new opportunities and ideas to maximise brand impact and campaign output (ie. recommend new social media tools for use or suggest talent for the brand to collaborate with).

● Be up to date on and ensure adherence to ASA and Portman Group guidelines.

● Owner of all account management operations:

○ Schedule and lead regular internal and client status meetings.

○ Set up and run project management systems (ie. Asana, Airtable etc).

○ Ongoing budget management (reporting into Business Director).

○ Lead, build and populate all social reports with the support from Culture Exec and input from the Strategy team.

○ Set up, track and report KPIs.

○ End of campaign debrief and review.

REQUIREMENTS

● Passionate about, and connected in, music.

● Deep understanding of all social media platforms, features, tools and amplification tactics.

● Experience of activating music platforms such as Spotify.

● 5+ years experience working in project and social media management either at an agency or in-house with a brand.

● Experience of running teams and projects in an organised and efficient manner.

● Experience of brand marketing - understand strategy and methods to reach consumers.

● Knowledge of client’s brands - understand their activity and tone of voice.

● Experience of producing and publishing content and social media assets with strong narrative.

● Exceptionally organised.

● Keen eye for detail.

● Creative thinker.

● Problem solver.

● Able to work autonomously and collaboratively.

● Progress focussed.

OUR VALUES

We’re not here to coast along with the traditional marketing industry model, we want to change the face of culture, do things no-one else will take a risk on and push our clients to positively impact people’s lives. We want to make a big impact and this includes improving the diversity of our agency family, with representation at every level, and no more ASSUMPTIONS. We are a purpose driven company, and actively involve our team in defining how we can better support the cultures and communities we work with.

Please note: We may ask the most promising candidates to complete a brief exercise relevant to the work of this position during the interview process. We realise this requires an investment of your time and we appreciate your help in determining if we’re a strong fit for one another.