Role: Head of Content & Experience

Team: Management Team

Reporting To: Managing Director

Reports: Production Team

Schedule: Full Time Permanent

Location: Hybrid with 3 days pw in office (Haggerston)

Start Date: Immediate

Salary: £70-85k

ABOUT WARM STREET

Warm Street is a social first communications agency specialising in music, culture & community. We are proud to collaborate with some of the boldest brands about..Netflix, NIKE, Ballantine’s, LUSH, Ray-Ban, Wray & Nephew, Magnum and Spotify.

The business has been built by a team of music heads who have a passion for music and the cultures that surround it. Nowadays, we’re a proudly diverse business creating a fresh start for a better future.. building an equitable agency that is a blueprint for future creative practice, one that prioritises wellbeing, self development and new methodologies of collaboration.

We move as fast as culture, and pride ourselves on fresh thinking, bold ideas and creating long term, sustainable positive impact on the cultures & communities we collaborate with.

Working within these spaces means our work is fast and dynamic. Energy, hustle, flexibility, passion and dedication to excellence in all forms are prerequisites for our output and collaboration with our team. We are reactive and proactive in equal measure, always on the lookout for opportunities and always prepared to adapt and step up. Spurred on by a hunger to conquer the world and create outstanding work, this won’t be your regular 9-5 desk job, although it will be a space for growth, and in an environment that’ respects and prioritises mental health and wellbeing.

THE ROLE

The Head of Content & Experience, is a newly created role in the agency, where you will be at the forefront of driving forward Warm Street’s production offering. The role will play a key role in setting the vision and strategy for our social first short form content studio, and our brand experience service offering, and will develop the commercial modelling that sits alongside it. You will use this to sell the capabilities of the production team to clients, growing the departmental revenue as part of the process.

You will be the leader of the business’ production capabilities, connecting with the account teams and overseeing the navigation of project deliverables through creative, design, and delivery departments, from brief through to execution. You will establish smooth ways of working across the departments, and have an extensive black book of production contacts that enable us to scale up and work in an agile manner between the existing team and purpose built project teams as required, and ensure quality of output and excellence in execution.

We’re currently working with some of the most exciting brands in the World, and this is an opportunity to steer the ship to oversee everything that we make for them as part of our work together.

WHAT WE ARE LOOKING FOR

Someone with an entrepreneurial spirit, with a love for music, who is excited to shape and build our cutting edge production offering. You will be warm, and relatable, with an equal balance of strategic mindset and the ability to get things done - navigating the complexities of production on a weekly basis. You will be unflappable, and a calming force within the company, building relationships both internally and externally with our clients, stakeholders and production partners. You will be a commercial thinker who has run a production department or company previously, who can hit the ground running to push this exciting new department forward as we continue to grow through 2024. You will be excited to drive the delivery of exceptional service and outstanding creative output, consistently exceeding client expectations.

DAY-TO-DAY RESPONSIBILITIES

• Business planning and strategic development of our social first, short form content studio offering - creating a robust plan that includes financial forecasting and a team development plan to - and deliver against it - creating a profitable departmental P&L for the business

• Oversee end-to-end production processes that deliver against the creative vision, scope and budget for projects and campaigns across the business, from brief through to execution

• Manage expectations across the production process, including budgeting, forecasting, and resourcing - driving staff efficiencies, and ensuring productions are delivered within budget and to timelines, with the right people supporting delivery at all stages of the production cycle

• Working cross departmentally to implement best production practices, building and maintaining relationships with the account, creative and design teams and delivering top quality output as per the brief and creative vision of the projects

• Building and managing a fluid and multi-skilled content and experience production team, of both permanent and freelance team members which can scale up with the campaigns that Warm Street embarks on. Being able to identify and work with best-in-class talent that fits with the exciting breadth of work we do

• Creative Producer mindset - demonstrating creativity throughout the production process and delivery of culturally relevant solutions on live projects that are as creative as they are commercial

• Being able to report back on financial outcomes on productions, and develop learnings for he business for future projects, as well as feeding in to future commercial modelling

• Providing solutions to complex problems, with a positive mindset

• Management of production deliverables, scopes of work, and identifying scope creep as it becomes apparent throughout the production process. Being able to work under pressure and manage conflicting deadlines while maintaining a high level of attention to detail.

• Working closely with the Music team to ensure a seamless experience for talent as part of the production process

• People management - inspiring and leading teams at all levels, and developing a diverse, equitable and inclusive production team across all roles on a project

REQUIREMENTS

• Integrated agency or commercial production experience essential

• 10+ years experience building departmental service offerings, and leading traditional & non traditional teams within social first content and event production

• In-depth knowledge of production processes across content and events, including feasibility, scoping, documentation, project timelines, client and stakeholder alignment, and more.

• Strong financial capabilities, with previous experience of running a production department or company and the ability to forecast accurately, drive financial efficiencies and manage the team as a profitable department

• Proven track record of collaborating with creative teams to ensure the execution of creative concepts is of the highest standard.

• Proven track record of managing successful projects small to big, with budgets of £25k - £600K+

• In-depth knowledge of social first content creation across multiple platforms, including stills, moving image, events, and digital design processes.

• Proven track record of successfully managing large-scale, end-to-end event production projects, with extensive black book of trusted and high performing event specialists

• Track record of motivating and managing a diverse team and fostering an inclusive and diverse team culture, with a focus on diversity, equity, and inclusion in all aspects of production.

• Excited about emerging production technologies and trends.

• Solutions-focused mindset, and comfortable working under pressure and managing conflicting deadlines, and multiple projects at any one given time, with high attention to detail

• Ability to uphold a commitment to unique and fresh thinking, involving collaborations with artists, talent, and grassroots communities across content production and event experiences

• Ability to build and maintain strong relationships with clients, account teams and wider internal stakeholders, serving as a trusted advisor on production-related matters.

• Strong negotiation and vendor management skills, including the ability to identify and engage with best-in-class partners to meet creative and client needs.

• Growth mindset

• Enterprising, commercial and laser focussed on the bottom line

• A passion for music

• Able to maintain a proactive and calm attitude

• Passionate about growth and personal development

OUR VALUES

We’re not here to coast along with the traditional marketing industry model, we want to change the face of culture, do things no-one else will take a risk on and push our clients to positively impact people’s lives. We want to make a big impact and this includes improving the diversity of our agency family, with representation at every level, and no more ASSUMPTIONS. We are a purpose driven company, and actively involve our team in defining how we can better support the cultures and communities we work with.